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HELP (FAQ)

We have provided a section here for your most frequently asked questions, and to help you understand our marketplace. Even though we've taken a comprehensive crack at anticipating what you might need to know, we may have missed something not listed here. For those situations, please contact us directly.

Buying FAQ


Buying

 


How do I bid?
After you have registered as a buyer, you will follow this process in order to place a bid:
  1. You must be a registered buyer member to place a bid on Prorecovery USA. If you are not already a member.
  2. Select the product listing you want to bid on.
  3. Click on the "Listing Title" to view the detailed information about the product, including the seller's terms of sale.
  4. Enter a total bid amount.
  5. If the seller has opted to consider bid terms for the listing, enter any terms associated with your bid in the Bid Terms field. Bid terms may not conflict with or be deemed to modify Prorecovery USA Terms and Conditions agreement.
  6. To submit your bid, click the 'Place Bid' button.
  7. A window will open asking you to verify your bid amount and any bid terms, where applicable.
  8. Click 'OK' if your bid information is correct. Click 'Cancel' to make changes.

How do I search for an item?
Use the Search box under the main navigation bar at the top of the page.  Enter the item you would like to find and hit your "Enter" key or click on the "Search" button.  You can also browse for products by categories on the main navigation bar.
How do I view a listing?
To view a listing in detail, click on the title of the listing or its corresponding picture.
How will I know if I am outbid?
If you are not the high bidder, you will receive an outbid e-mail.  You will be notified of your bid rank, as well as your place and rank in the auction. In addition, we have a 48-hour funding policy and if the high bidder does not pay for the auction item within our timeframe, we may be in touch with you about purchasing the equipment, if you were the next highest bidder.
I was bidding on an auction that closed. What did it sell for?
The winning bid amount is not published. The place and rank you see during bidding are meant to serve as bid information for you.  If your rank was 15-20, the high bid was likely well above your highest bid.  If your rank was 2-4, you were likely close to the eventual high bid.
I've won the auction listing. What happens now?
Once a winning bid is selected (either automatically or by the seller), the bidder will be notified via e-mail and receive an invoice.

Who are your buyer members?
Buyers of our auctions items include domestic and international product end-users, brokers, re-manufacturers, used equipment buyers, distributors, and purchasing managers.
Who are your current sellers of auction items?
We receive auction listings from property and casualty insurance companies, marine insurance companies, inland marine insurance companies, shipping lines, railroads, trucking companies, retail distributors, manufacturers, and corporations.

Why am I unable to place a bid?
When you registered as a buyer on our system, you were sent an e-mail with a hyperlink to click on to validate and confirm your e-mail address. If you did not receive that e-mail message, try checking your bulk or junk e-mail folder.  Or, if you log in to ProrecoveryUSA with your e-mail address and password, you will see "forgot your password" link. Please click on this link and fill in your email for your password.
ProrecoveryUSA offers flexibility, liquidity, and affordability.
  • Reduce the costs of locating products. With ProrecoveryUSA you can search for a wide array of products and receive notifications of new listings in your specific areas of interest.
  • Track your results. ProrecoveryUSA provides reporting and tracking for each transaction, including bid history records.

Buyer Responsibilities
Buyers are responsible for verifying all information about a listing before placing a bid. You may contact a ProrecoveryUSA Marketer or an independent, third party. ProrecoveryUSA neither provides nor guarantees the accuracy of any product documentation.

Buyers are also obligated to comply with all terms of sale specified in the listing.

 

E-mail Notifications
ProrecoveryUSA members who are interested in purchasing products within a specific category or sub-category (e.g., Food - Seafood) may indicate their categories of interest when registering. Buyers may, at any time, review and modify their categories of interest by logging into My Acccount and clicking the Category interest tab under the My Account section.

If you wish to unsubscribe from all e-mail notifications, click on the Notifications tab and unselect the option to "Notify me of new auctions in my categories of interest." You will no longer receive e-mail notifications regarding new products.

Placing a Bid
  • You must be a registered buyer member to place a bid on Prorecovery USA. If you are not already a member, please click here to do so.
  • Select the product listing on which you want to place a bid.
  • Click on the thumbnail image or the listing title to view the detailed information about the product, including the seller's terms of sale.
  • Enter a total bid amount.
  • To submit your bid, click the 'Place Bid' button.
  • A window will open asking you to verify your bid amount and to accept the listing's terms and conditions.
  • Click 'OK' if your bid information is correct. Click 'Cancel' to make changes.

Tracking Your Bids
All bid activity you conduct is displayed on your My Market page. You can access this page by logging in at the top right of the Web site (with your e-mail address and password) or by clicking the My Account button in the far-right area of the top blue navigation bar.

Features of the My Account page include the following tabs/areas:

  • Alerts
    • Important messages from ProrecoveryUSA will be listed here.
    • Notifications to fund an item are displayed if you have won an auction.
  • Private Listings
    • Any private listings, in which you have been authorized to participate, are displayed here.
    • Follow the bidding instructions outlined in Placing a Bid in order to bid on these listings.

  • Bid Activity
    • All current listings in which you have placed a bid are listed here.
    • You can see your rank in real time, and place bids from this area as well.

  • Bid History
    • This section displays all bids that you have placed.
    • Your bidding history displays auctions in order of most recent to older or past auctions.
    • Listing Won
    • Any bids that were selected as the winning bid by the seller are displayed here.
    • A link for 'Pay Via Wire Transfer' will display by your winning bids. 

  • Bid History

    •

    • istings Won
      • Any bids that were selected as the winning bid by the seller are displayed here.
      • A link for 'Pay Via Wire Transfer' will display by your winning bids.
    • My Interests
      • All auction listings that match your categories of your interest will display under this section
    Bid Retractions

    Bid retractions are not allowed on any listings. All bids placed on the ProrecoveryUSA Web site are binding and considered the legal equivalent of a purchase order. Should you choose not to honor your bid on ProrecoveryUSA's Web site, you will be subject to removal from the ProrecoveryUSA Web site as outlined in ProrecoveryUSA's Terms and Conditions agreement.

    Should you make a clear, typographical error placing a bid on a particular listing, please contact the Marketer assigned to that listing for assistance immediately.

    Buyer Default Penalty
    If the winning bidder for an auction fails to fund the purchase price, this defaulting bidder will be barred from placing bids on any future auctions. Both our buyer and seller community are frustrated by the small minority of defaulting bidders, and expect there to be a consequence.  Prorecovery USA reserves the right to use a collection agency to collect any outstanding penalties.